Process for who?

To be truly customer oriented, companies need to look through every step of their processes and make sure that it is convenient to the customer. Sometimes companies forget and do things in a way that makes things easy for them, but is a great waste of time to customers who have to go the extra step. What an irony, instead of companies going the extra mile for customers, customers are penalized to ‘go the extra step’..

This company I deal with, specializes in providing courses related to service, like telephone skills for customer, how to write winning replies etc.. But the silly thing is, their admin sucks. Aside from wrongly billing me, their invoice comes in a very reader-unfriendly way. We got them to organize a number of courses for us to send our staff for training. When they bill us, the item they bill for is in a code that only they can understand, think ‘VA24536582’ - $7000.
Huh?
We then have to waste time to call them and note down exactly what this code means. And unsurprisingly, they have proven themselves to be not exactly customer oriented by not acting on our feedback of their un-readable invoice. Fine, we’ll sit on the payment.

A Bad Sale

Last weekend I was at Suntec City. Saw that there was a Muji sale in one of the events room. Went to check it out. Items after discount were still quite pricey. ($18 - $49 for clothes items). Why I say the sale is lousy – 1) No fitting rooms . It’s not as if their clothes were going at $5 / $8 , so they should let people try first before buying. 2) Without fitting rooms, how were people supposed to try on the clothes? Via an extremely narrow full length mirror – the one and only mirror. Totally frustrating, 3-4 gals were crowding around trying to get a view in the mirror. How inconsiderate of the organizers. 3) Muji is known for their good quality stuff. But I found that many of the knit wear felt scratchy.
Needless to say, I din get anything and also dissuaded my sister-in-law from buying.