Thursday, August 21, 2008

Company website matters!

Been searching around the net for websites of companies who can do corporate video production. Since it’s a video production, the ‘feel’ of the website makes or breaks my decision making in shortlisting them. Those that are slick , comprehensive, market themselves well rank high on my list. Basic info is acceptable as well. Unfortunately , some companies dun seem to realize the importance of their website in portraying the company’s image.

One company’s website was really slow… processing… processing… is that page going to load or not?! Forget it, I’m not waiting..

Another company’s website was ‘screwed’ up. Click on ‘client list’.. new browser launches and opens up to blank page. What, u have no client?

Another company had a ‘dated’ looking website. Outdated design and lackluster colours … will my corporate video turn out this way too? Is the company still in business?

Another company’s site was too ‘avant-garde’ for me to navigate through. Catch no ball… dun even know how to navigate ur website.. how to understand your video?


Isit better to do a proper job or don’t have a website at all?

Friday, August 15, 2008

Delayed and delayed , is this what to expect of NTUC Income?

Wanted to get NTUC Income medishield for my mum. Here’s the timeline:
4 Aug – Submitted online enquiry form thru income.com.sg. Received immediate Auto Response that I would be contacted within one working day.

Wait… wait…


7 Aug – Still no response. Replied to their email to ask why no response. Soon after, a customer service officer called me. She claimed that she did call me that day but I told her I was busy and to call back another time. I have absolutely no recollection of that. And even if I did, why was she taking so long to call me back? She’s still at fault. Why try to sound like its my fault and she’s being gracious about it by saying ‘it’s ok, nevermind.’ That aside, she took down my mailing address and promised the form would be mailed out today. I can expect to receive the letter within 2 working days.

Wait… wait…

14 Aug – One week! I cannot believe our snail mail is this speed. I had to write back to them to ask why is my form not here yet?!!! Their response and apology came within the same day. Promising to ‘expedite’.

Wait… wait…

19 Aug - I received a call from the same customer service officer and after noting that I have yet to receive the form, she emailed it to me instead.

20 Aug - I finally received the form through snail mail as well.

Was the form sitting in their in-tray waiting to be mailed or did Singpost take such a long time? If they need so long to send me a form, can you imagine how much longer it would take to process your claims?