I haven been updating this blog, cos I thought I have run out of things to post with regards to bad service and screwed up processes. But I was wrong. Nothing is perfect, so again, I encountered ‘blood vomitting’ stuff.
My 30th birthday is just around the corner and I received a notification slip from SIR/ICA to re-register for my NRIC. Two problems:
My 30th birthday is just around the corner and I received a notification slip from SIR/ICA to re-register for my NRIC. Two problems:
1) We can re-register by post, over the counter or through the internet. However, for update by post, there was no return envelope. Very stingy indeed, and makes things inconvenient for the end-user. Obviously, as a youth (we are youths until age 35), they know we are busy people and want to encourage us to go online to submit. Still… no excuses for purposely inconveniencing us.
2) There was no deadline given. So by when do I have to re-register? The notification slip says “Identity Card (IC) Re-registration is required for all Singapore IC holders who have attained 30 years of age on and after 1 Jan 2002 and who have not been issued with a replacement IC within the last 10 years before reaching the age of 30.” Ya.. ok, I understand I have to re-register.. but BY WHEN? I dun want to unknowingly miss the deadline… or is it my English not ‘powderful’ enough that I missed the deadline as ‘specified’ in that chunk of words?
3) Tried calling their hotline.. unfortunately, after pressing numerous options and finally the ‘press O to speak to our operator’.. I was told they were experiencing high call volume, since I din want to wait, I dropped them an email instead.
4) After sending email to them, I received the Auto Reply “We have received your email. Our officer will reply to your email within 5 working days”. FIVE?!! You think this is by post ah? Email still need 5 days to respond! Seriously F*up. Becos by the end of 5 days, my 30th birthday would be over and I may have missed the deadline unknowingly…
updte 30 Apr 08: an enquiry email sent to Singhealth group via their website took one month for them to respond.. freaking slow. As good as throwing a stone into the sea when I submitted that enquiry form.
So ya.. Civil Service has gone a long way to improve, and because of their improvements, our expectations have been raised and hence such ‘small’ issues become glaringly unacceptable.
