Time is precious to me.. I hate to be kept waiting unnecessarily because of inefficiencies or long queues.. The thought of my baby waiting for me makes me want to get things done chop chop and anything that gets in the way of my mission will piss me off.
Was at the bank waiting to exchange the SG50 currency notes. The second class citizen in front of me (blue ic) would not give up when the bank officer told him this period is only for SC to exchange notes, that he should come back in October. The guy kept asking the same question and saying the same thing 'but I received information that we can change now... ' while the bank guy repeated that it was a generic mailer and this period is meant for SC to change notes.. Meanwhile I was getting pissed with the idiot who just dun get it . Then finally the bank guy said he will check with his colleagues and he was about to disappear into the back room. That was the final straw for me. Wtf- the answer is no and the idiot dun give up while the bank guy try to his mgr to help and waste more time?!! So I spoke up and told the guy that's the rule .. Can't change means can't change.. My tone was not good (since I'm pissed) and I pissed him off. We got into a quarrel but I stopped myself and so the conflict ended relatively fast. But I was still boiling mad because - during the quarrel he raised his voice and was louder than me. My voice sounded mouse-y and flimsy , I wished I had insulted him more by being sarcastic like calling him second class citizen (though he din insult me), hb said I should hv asked 'u FT one how come u dun get it' and i felt I could hv thrown a lot more arguments to him to 'win my case' (these came up on hindsight after I cool off.. Am just not good at thinking on the spot esp when arguing with people)..
Anyway, kudos to UOB staff who handled the situation well. I was worried the security guard will come and haul me off. Instead , the uob staff got his colleague to serve me while he got his mgr to come and repeat the same thing to that idiot. As I was leaving, I heard mr idiot asking the mgr 'so what time on 1 October should I come'
I admit it was wrong of me to butt in rudely hence provoking the idiot. But my thinking is, mothers rule! Dun waste our precious time u idiots!
Tuesday, September 08, 2015
Friday, June 05, 2015
Rude staff and unapologetic replies from local big organizations
The offending companies are Tangs and Singtel.
Incident 1- tangs vivo
Went to the cashier to pay for my item - a small bowl that costs $8. I passed the cashier the money and my tangs card to get rebate. Immediately she said "item below $10 no rebate!" Felt like I was being snapped at. Maybe I was being too sensitive. Maybe she was saying it factually. I looked at her face. She was black faced. Great service Tangs! The service staff seem like a Singaporean Chinese.. I imagine if it had been a Filipino staff, she wld have said 'sorry mam, the card cannot be used for items below $10' with an apologetic smile.
Incident 2- Singtel
I had cancelled my home tel in Jan 2015. As the quarterly subscription had been paid in advance, I had a credit of $20+. Was expecting them to refund into my credit card since the monthly bills were automatically charged to my card but nothing happened. Finally it's June and I made the effort to write to them to ask abt my refund. The reply was factual - to provide bank account and no apologies were offered. What's this? They quietly sat on my money and when I ask why they did not refund me after so long, there was no apology. They did not want to look bad and hence the tone of the reply was plain neutral. Terrible . Poor ethics and values! They are quick to take our money (advance payment for subscription) and there are penalty charges for late payment. They should give me interest for the slow refund! I think I'll drop a note to IDA.
Incident 1- tangs vivo
Went to the cashier to pay for my item - a small bowl that costs $8. I passed the cashier the money and my tangs card to get rebate. Immediately she said "item below $10 no rebate!" Felt like I was being snapped at. Maybe I was being too sensitive. Maybe she was saying it factually. I looked at her face. She was black faced. Great service Tangs! The service staff seem like a Singaporean Chinese.. I imagine if it had been a Filipino staff, she wld have said 'sorry mam, the card cannot be used for items below $10' with an apologetic smile.
Incident 2- Singtel
I had cancelled my home tel in Jan 2015. As the quarterly subscription had been paid in advance, I had a credit of $20+. Was expecting them to refund into my credit card since the monthly bills were automatically charged to my card but nothing happened. Finally it's June and I made the effort to write to them to ask abt my refund. The reply was factual - to provide bank account and no apologies were offered. What's this? They quietly sat on my money and when I ask why they did not refund me after so long, there was no apology. They did not want to look bad and hence the tone of the reply was plain neutral. Terrible . Poor ethics and values! They are quick to take our money (advance payment for subscription) and there are penalty charges for late payment. They should give me interest for the slow refund! I think I'll drop a note to IDA.
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