Rude staff and unapologetic replies from local big organizations

The offending companies are Tangs and Singtel.

Incident 1- tangs vivo

Went to the cashier to pay for my item - a small bowl that costs $8. I passed the cashier the money and my tangs card to get rebate. Immediately she said "item below $10 no rebate!" Felt like I was being snapped at. Maybe I was being too sensitive. Maybe she was saying it factually. I looked at her face. She was black faced. Great service Tangs!  The service staff seem like a Singaporean Chinese.. I imagine if it had been a Filipino staff, she wld have said 'sorry mam, the card cannot be used for items below $10' with an apologetic smile.


Incident 2- Singtel

I had cancelled my home tel in Jan 2015. As the quarterly subscription had been paid in advance, I had a credit of $20+. Was expecting them to refund into my credit card since the monthly bills were automatically charged to my card but nothing happened. Finally it's June and I made the effort to write to them to ask abt my refund. The reply was factual - to provide bank account and no apologies were offered. What's this? They quietly sat on my money and when I ask why they did not refund me after so long, there was no apology. They did not want to look bad and hence the tone of the reply was plain neutral. Terrible . Poor ethics and values! They are quick to take our money (advance payment for subscription) and there are penalty charges for late payment. They should give me interest for the slow refund! I think I'll drop a note to IDA.