Two Boutiques, Worlds Apart

I used to like clothes from LittleMatchGal. But I have since boycotted them. Simple reason - I do not condone their 'No Trying' policy during sales period. If their clothes were $5 / $10 , I can understand. But at $19.90 / $24.90, no trying is NOT Acceptable for me. So ok, NO TRY = NO BUY.

Then recently, there was a major BYSI sale. Saw a rack of clothes at $10 each. Can try. Ok, it fits, buy. Hey, what's with the slow cashier? First time I encountered such slow payment at the cashier counter. When it was my turn, I understood why. The cashier examined my discounted skirt carefully and checked a few times. hmmm.. i had tried on the piece and i'm sure there were no defects. She spotted two slight stains and pointed out to me the skirt was defective in these areas, hence it was on sale. "All sale items have some defects, that's why they are on sale" she declared to me and of cos, sales items are non-refundable. Okay, i still want the skirt anyway. But I was impressed with her ethics. First time I come across an ethical business. Amazing.

You Owe Me An Apology

In Nov 09, I ordered books for office use. After delivery, I handed the invoice over to the processing clerk and assumed she would follow up with payment. Fast forward to Jan 2010, the company called me and expressed concern that they had not received the payment for that order. Immediately I apologised (thinking my clerk must have overlooked the payment), and assured them I would look into the issue. I immediately went to check with my clerk, who reverted soon after to confirm we had made payment. Hence I informed the other party accordingly, with some payment details. Subsequently they called me back to explain that they did receive the amount, but because there was no payment advice attached, so they were not able to match the amount with the invoice, and hence the invoice was still considered outstanding. Throughout this conversation, there was NO apology at all from the other party. It was as though the whole thing was not their fault, and it was because there was no payment advice from us hence they overlooked . So it means, its still my fault that you got paid, but u thought we din pay because we din tell u we paid u? F* la. You can use common sense right? My order amount was $1353.55. How high are the chances that you have other orders with this exact amount during this period?